Cancellation policy and Covid-19 information
Safe and secure on holiday at Finca Sueño La Palma
In these special times we are ready to offer you a carefree holiday. Fortunately, La Palma is a safe holiday destination and the Corona is well under control here! The number of infections is very low.
No mass tourism…
Because La Palma is not an island of mass tourism, enjoyment and crowds are no problem here! Walking, to a restaurant, to the shops or to the beach is always possible without crowds. Enjoy, experience and discover without any worries.
If there is a hitch due to an entry or exit ban due of Corona, you are assured that you can cancel your reservation without costs! All payments will be refuned. Also you can shift your reservation to another date without any costs.
All the space in your house and in the park …
At Finca Sueño La Palma, keeping your distance is no problem. All our 6 holiday homes have all facilities and their own private gardens and terraces. The access paths are also meters wide. The pool area is also spacious and never crowded, so you will be fine. And of course, after guests have left, the houses are cleaned thoroughly as always.
Do you have any questions? Let us know.
Reservation and cancellation conditions
1- Reservation and payment
After receiving your reservation we will send you an e-mail with a confirmation and ask you to pay the deposit of 50% of the total amount of the stay within 7 days. Your reservation will only become final once we have received your deposit. The second payment, also 50%, must be paid no later than 1 month before arrival (this date is indicated in the confirmation).
If canceled up to 30 days before your arrival, 50% of the rent will be refunded. The entire rental amount will be charged in case of cancellation within 30 days before arrival.
We always advise to take out cancellation insurance.
3- Cancellation by Corona ban
If it is not possible to travel to our complex as a result of an exit ban or an entry ban of the countries, you can cancel your reservation without any costs! All payments will be refunded. You can also rebook with us to a later period (max 1 year later), free of extra charge. Your deposit will then remain and you will only pay the second half 30 days before the new date of stay.
La Palma is a very safe island. However, we are not liable for damage to and theft of loss of guest property, such as accidental damage to guests, regardless of the cause. The use of the pool is at your own risk, the pool does not have a lifeguard.
5- Normal Force majeure
If Finca Sueño La Palma has to cancel a reservation due to force majeure, your accommodation sum will be refunded 100%, without liability for other damages of compensation by the guest.